Shipping research peptides within Australia: how our orders are sent

We get a lot of questions about shipping. This post covers how an order gets from our warehouse to your door. It explains where we ship from, how long it takes, how tracking works and what to do if something goes wrong.

Where we ship from, and where to

Every order ships from our warehouse in NSW. We send Australia-wide.

We only ship within Australia. We don’t offer international shipping at the moment.

When your order is dispatched

In-stock orders are usually dispatched within 24 hours of cleared payment (business days).

Orders placed on a weekend or public holiday are processed on the next business day.

Carrier

We send orders with Australia Post.

Standard and Express

You can choose your shipping option at checkout:

• Standard: 2–6 business days, depending on where you are.
• Express: 1–3 business days, and next business day to most metro areas.

Regional and remote addresses can take a little longer with either option.

Shipping fees are worked out at checkout. They depend on your order and delivery address.

Free Express on orders of $149 or more

Express is free on orders of $149 or more. A few details:

• The $149 is your merchandise total after any discounts, including GST.
• It applies to eligible Australian addresses.
• You’ll need to select Express at checkout.
• Checkout confirms whether your order and address qualify.

Tracking

Every order is tracked. We email your tracking details as soon as your order is dispatched, so you can follow it all the way to your door.

If you can’t find the email, check your spam or promotions folder. If it’s still not there, get in touch and we’ll send the details through.

Packaging

Every order is packed in plain, unmarked packaging. No product references are visible on the outside. Parcels are also sealed in tamper-evident packaging.

Changing or cancelling an order

If your order hasn’t been processed yet, contact us straight away and we’ll cancel it for a full refund. Once an order has entered dispatch, we can’t change or cancel it.

Please double-check your shipping address before you place your order. We can’t be responsible for delays caused by an incorrect address or by the courier.

If something goes wrong

If your parcel arrives damaged, or doesn’t arrive at all, contact us within 48 hours of the expected delivery date.

Include your order number and, for damaged or incorrect items, a photo. We’ll help with the claims process. The outcome of a lost or damaged parcel claim depends on the courier’s investigation.

Questions?

If you’ve got a question about an order, just let us know through our contact page: ascendpeptides.com.au/pages/contact-information

You can also read our full shipping policy here: ascendpeptides.com.au/policies/shipping-policy

The Ascend Research team

All products sold by Ascend Research are for laboratory research use only. They are not for human or animal use.