Frequently Asked Questions
Can I cancel my order?
If your order is still processing, you may request a cancellation for a full refund.
How should I store my peptides?
Lyophilised products should be stored as outlined in the accompanying documentation. Storage requirements may vary by compound.
Where do you ship from?
All orders are dispatched from NSW.
Do I receive a tracking number?
Yes. Tracking details are provided once your order has been dispatched.
How long does it take to receive my order?
In-stock orders are typically processed within one business day. Delivery times vary based on location.
Are packages sent securely?
Orders are packed discreetly to protect privacy and ensure safe transit.
Does your shipping method protect the products?
Products are prepared and packaged to minimise exposure during transit.
What purity are your peptides?
Manufactured in GMP-compliant facilities with ≥99% purity. Analytical verification is provided where applicable.